REGISTRATION

DO I NEED TO REGISTER BEFORE PLACING AN ORDER?

Yes. Our registration process is fast, free, and will save you time for future purchases. Click here to register.
 

WHY SHOULD I BECOME A REGISTERED USER?

You will not be required to re-enter your shipping or billing addresses every time you order online. Whenever you place an order, it will be delivered to the registered address on file, unless you direct us otherwise.
 

HOW DO I CHANGE MY ACCOUNT INFORMATION?

As soon as you log on to your account with your email address and password, it will direct you to your account overview to update/edit your account information. 
 

ORDERING

CAN I ORDER BY PHONE?

Unfortunately, we do not take orders over the phone. Click here to shop.
 

WHAT KINDS OF PAYMENT METHODS DO YOU ACCEPT?

We accept the following forms of payment: Visa, MasterCard, Discover, American Express.
 

CAN I MODIFY OR CANCEL MY ORDER?

Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to make changes to your order. But you can contact customer service to cancel your order before it's ships.
 

DO YOU RESTOCK ITEMS THAT ARE SOLD OUT?

We restock most of sold out items, but to make sure, please contact our customer service to check availability.
 

ORDER STATUS

HOW DO I CHECK ON THE STATUS OF MY ORDER?

Make sure to have the order # and email address available. Confirmations are sent via email when your order has been received or your shipment has been processed, based on a valid email address provided to us. If you did not receive any confirmation emails, please check your email spam filter. You may view the status of your order by logging into your JOYTOY account. Please allow a 24- to 48-hour time period for any order changes.
 

SHIPPING

WHAT KINDS OF SHIPPING OPTIONS DO YOU OFFER?

We offer a variety of shipping options and rates. See more detail in Delivery page.
 

HOW DO I TRACK MY PACKAGE AFTER IT HAS BEEN SHIPPED?

As soon as your package is shipped you will receive an email notification confirming the shipment. The email will include your order’s tracking number and a website for you to track your package.
 

CAN I CHANGE MY SHIPPING ADDRESS?

Yes, it is ok to change the shipping address before you place your order. If you have placed your order, you may contact our customer service to change the address. But if the order has been shipped, you may be charged for changing the shipping address, and need to contact USPS/UPS personally for any changes.
 

RETURN

WHAT IS OUR RETURN POLICY?

Please check out our return & exchange page for more information.
 

HOW SOON WILL I RECEIVE A REFUND FOR MY RETURN?

Please allow a 5-7 business days for your credit transactions.
 

REWARDS

HOW DOES THE REWARDS POINTS WORK?

Every dollar you spend on our website will turn into 1 reward point. When you reach 100 rewards points it becomes a 1-dollar cash credit.
 

HOW DO WE USE REWARDS POINTS?

Rewards Points can be used to redeem cash credit towards your next purchase. You can redeem your Rewards Points during the Check Out process.